Does the idea of doing something that really makes a difference in people’s lives while being well compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

Position Summary
The Manager, IT Strategy and Operations management is responsible for the IT Strategy and Operations management functions within the IT organization spanning across the domestic markets (i.e. CA, FL, DC area) and also global markets (i.e. Africa, Asia Pacific).

The candidate works with the CIO and other IT departments (i.e. Application Development & Maintenance, Testing/Quality Assurance, IT Process and Project Management, Data Center operations, Network Services, Security Management, End user support, Service Management and Enterprise IT Architecture) to develop IT short term and long-term strategies and create weekly and monthly IT reports, which will be provided to the CIO and IT Steering Committee.

Essential Duties & Responsibilities
Includes the following. Other duties may be assigned.
• Work with the CIO and develop IT short term and long-term strategies that are aligned with business goals and objectives.
• Establish IT quality performance and operational performance metrics and the KPI to measure these metrics. Produce and maintain a dashboard presentation of these metrics for monitoring and management.
• Responsible for IT Financial management process (i.e. Budgeting, Cost Management, Resource Utilization) to provide clear understanding on IT spending and return on IT investments
• Responsible for IT Training, Career development plan management process to develop a high morale IT competency environment where IT resources work with right skills-set and clear direction on IT career roadmap.
• Responsible for Customer feedback management and IT Communications management process to maintain high level of end-user satisfaction
• Working with the infrastructure service management team, improve overall IT Asset management and Inventory control process for both domestic and international locations to register and keep tracking of IT Hardware and Software, update the existing inventory with latest end-user information on a regular basis and amortize the existing asset to its lifetime
• Working with other IT managers and/or business managers across the entire organization, improve overall IT Procurement management process for both domestic and international locations including development and execution of sourcing initiatives across technology spend categories: Hardware, Software, Telecom/ Bandwidth, IT Staff Augmentation / Professional Services (labor), other categories as assigned.
• Investigate and identify areas of cost saving opportunities in all of 3rd party vendor contracts with a strong focus on telecommunication services
• Develop, prepare, and analyze contracts, RFIs and/or RFPs
• Contribute to the strategic plan through innovative ideas on how to improve support processes while reducing costs.
• Identify and/or implement cost savings opportunities throughout the whole IT organization.
• Manage budgets for all functionalities under IT Strategy and Operations.

Supervisory Responsibilities
Manages several employees. Provide formal supervision to individual employees within the group.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
• Bachelor’s degree in related field or equivalent work experience required. Master’s degree in Accounting, Computer Science, Information Systems. MBA a plus
• Minimum 10 years experience in Information Technology (IT) industry with 3 years experience on IT strategy and operations functions plus 1 year of people management experience
• Leadership experience in a complex, multi-cultural, matrix management organization
• Experience managing multiple projects a plus
• Must have Healthcare and/or insurance industry
• Familiarity with Project Management principles, PMP a plus
• Strong ITSM background required – ITIL Foundation Certificate a plus
• Six Sigma Awareness (Green Belt an asset) a plus
• HIPAA Compliance experience a plus
• Global market experience a plus