Home Job Postings Tech. Support & Customer care Staff. This topic has replies, 1 voice, and was last updated 8 years ago by Dexcowin Global Inc.. Now Editing “Tech. Support & Customer care Staff.” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at Dexcowin Global has an opportunity to work as part of the application support desk team responsible for tier 1 through tier 3 support. The opportunity is located in Southern California and may require local travel to customer locations for on-site support and training. The shift is Monday through Friday 8am to 5pm. Essential duties and responsibilities include the following: (Not listed in order of importance; other duties may be assigned) • Quickly gain an in-depth understanding of digital radiology, digital imaging, and support applications of customer issues including resolution. • Act as a first point of contact for customers and respond to telephone and electronic request for support as part of the support team. Typical issues include hardware and software installation and trouble shooting, questions about applications functionality, remote support, remote installation and basic user training. • Enter customer information and update support cases in sales force. • Ensure on-going maintenance and development of positive customer relationships with team members and customers. • Resolve customer issues for digital radiology and digital imaging while maintaining help desk infrastructure and operational needs. • Ensure all time reporting and other required reports are accurate and submitted on time. • All calls will be fully documented in sales force case management system. • Master the features and functionality of software, hardware and supported applications. • Maintain knowledge of software updates and enhancements. • Provide training of specific tasks and applications. • All other duties assigned such as updating web site, marketing materials, searching new potential dealers etc. Qualifications To perform this job successfully, you must be able to perform tasks. You must have reliable transportation as traveling to customer locations may be required. The requirements listed below are representative of the knowledge, skill and ability required. Education and or experience: • Bachelor’s degree preferred High School Diploma or GED required • 2+ years of experience in a call center environment providing customer service and providing technical support for both software and hardware systems. • Prior medical, dental or digital radiology experience desired. • Proof of US citizenship • Bilingual English and Korean preferred • A+ certification or equivalent. Knowledge and skills required • Proficient in Windows 2000/XP, 8.1, 7, vista MS Office. • Photoshop or illustration tool and Visual Basic preferred. • Maintain, develop and support personal computers, servers, local and wide area network, software, and data communications technologies throughout the company • Ability to perform routine technical processes including troubleshooting client/server, networking, hardware/software, desktop devices, and end user applications . Soft Skills: • Strong oral and written communication skills, to include reading, writing, typing, speaking, and understanding English. • Exceptional active listening skills. • Skill and ability to work and communicate with a variety of personalities, to work on a peer-to-peer level with all customers. • Ability to function independently with minimal supervision. • Ability to maintain positive and professional attitude within Help Desk and with clients at all times • Consistently punctual and reliable • Social media and marketing skills and excellent web search skill desired Compensation: Part Time available: 8 Am to 12 AM / 1 PM to 5 PM Hourly charge: 15~20$ Full time: 35,000~ 40,000$ annual Salary Negotiable Contract to Raymond Ryu sbryu@dexcowin.com www.dexcowin.com I agree to the terms of service Update List
