Position Summary
– Manage customer research related projects in Customer Satisfaction Division
∙ Collecting/ Analyzing Customer VOCs to transform them into Market Sensing information that can be utilized for improving business processes, product design and sales.
∙ Develop and Maintain Customer VOC Database. Need to work closely with Marketing/ Sales and GBM to define data requirements
– Assist in managing strategic planning department
Common Essential Duties & Responsibilities
– Manage customer research projects
∙ Plan and design customer researches for service, working closely with SEA MI
(Customer satisfaction survey, competitor research, Customer day event)
∙ Plan and Coordinate researches from beginning to end with a set timeline
∙ Develop improvement plans and Service strategies based on findings from research
– Define Data requirements from Marketing/Sales & GBM for Market Sensing
∙ Work with Marketing/Sales/ GBM to define data Requirements
∙ Analyze VOC data and develop a process to transform them into market
sensing data
– Monthly summary Report
∙ Cause & corrective action for Major issues
( Service/ Quality/ New Product Concept/ Product)
– Assist in managing strategic planning department
∙ Manage special projects within CSD department
∙ Coordination with HQ on join-projects and documentation
Necessary Skills/ Attributes
– Bachelor degree in engineering or business administration ( MBA is a plus)
– Accounting or Business Admin or Process Innovation
( Assistant manager: Min. 5+ years of experience/ Manager: Min 8+ years)
– Strong documentation and presentation skill (Both in Korean and English)
– Experience in transforming unstructured information to structured concept
– Well versed using Word, Excel, Windows, Email and other systems (BW, SAP)
– Experience leading internal/external staff and partners
– Fluent verbal communication with local employees and HQ direction
– Must have management and team working capability
– Must be eligible to work in U.S.
Location : Ridgefield NJ
