Home Job Postings Richardson , TX 에 위치한 한국계 대기업에서 IT Help Desk 를 구인합니다 This topic has replies, 1 voice, and was last updated 8 years ago by WJNCOMPANY. Now Editing “Richardson , TX 에 위치한 한국계 대기업에서 IT Help Desk 를 구인합니다” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 안녕하세요 Richardson, TX 에 위치한 한국계 대기업에서 IT Help Desk을 구합니다. 자격조건은 아래와 같으며 관심 있으신 분은 아래 이메일로 이력서를 보내 주시면 감사하겠습니다. Work Location : Richardson, TX Description: • Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application • Following up on any outstanding issues with customers regarding status and closure of incidents/requests • Manage user accounts updates, password resets • Troubleshooting and resolve all hardware, software and network problems • Escalate issues to second and third level support teams • Document procedures, FAQs, and inventory of assets • Must be willing to travel up to 10% of time Requirements: • Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, and Active Directory • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools • Excellent problem-solving, communication and interpersonal skills • Associates degree or higher with at least 2 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience • Knowledge of Windows XP/7, Office 2007/2010/2013, PC hardware, Remote Support and VPN (저희 WJ & Company 는 한국계기업과 미국기업에 의뢰를 받고 유능한 직원채용을 도와드리는 Staffing /Recruiting Angency 입니다.) 이 포지션은 비자 써포트가 되지 않음을 미리 알려 드립니다 이력서는 min@wjncompany.com로 보내주십시요. 감사합니다. I agree to the terms of service Update List
