회사: 대기업 미국 법인

주요 업무
. Perform warranty claim research for the products that the company provides to all OEM.
. Monitor claim trends and identify specific failure modes.
. Analyze and estimates a potential cost impact to the company due to field issues.
. Recognize emerging claim trends or failures.
. Approve warranty invoices based on findings and objects to customers for the claims that the company is not responsible.
. Perform chargeback to suppliers based on the contracts.
. Collect Q-cost data from the related teams in the company and communicates with the company HQ regarding the collected data.
. Communicate with customers as a focal point for field issues, claim cost, incident parts information, etc.
. Attend customer warranty meetings as required. Work closely with customers to assure customer satisfaction.
. Receive and coordinate incident parts from all OEMs.
. Maintain tracking system of warranty returned parts.
. Inform related teams of failures and initiate an investigation in the company.
. Conduct the required tests and measurements for part analysis.
. Create technical reports on investigations, analysis, and recommendations for related teams in global operation.

자격 요건
. Bachelor degree in Engineering
. Flexible schedule to work overtime, holidays, and weekends as required
. Be able to travel in the USA and abroad as required
. Bilingual (Korean, English)
· Tooling/fixture design experience
· Strong organizational skills
· Demonstrated history of increasing productivity in an foundry environment
· Ability and desire to provide daily “hands-on” floor support
· Experience in solving in solving manufacturing issues, knowledge of SPC, Gage R&R and process capability indices
. Proficient in AutoCAD and Microsoft Office (Excel Macro)
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지원 서류

영문 이력서 ahs21c@gmail.com