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Appliance Specialist
Primary function is to support end users with troubleshooting Office Product, PAC, Dehumidifier and Cash Management problems by phone, email, and fax and he also will respond to WEB questions and requests.
Responsibilities:
- Answering service related calls from end users by phone, email, and Web.
- Assist end users with troubleshooting and diagnosing cause of failure.
- Keep detailed records of all incidents and report back to Service Manager on weekly basis. Monitor for any defect trends and report to Service Manager.
- Call log for all products recording details.
- Call log report for number of calls
- Process and track consumer returns.
- Evaluate returned products for problem determination and repairing products.
- Repairing In or out of warranty items sent in from consumers, all products.
- Responding to WEB questions and requests.
- Evaluating returned defective products for good parts removing those parts for in or out of warranty repairs.
- Finding service centers for warranty repairs
- Creating list
- Calling
- Sending out contracts
- Supporting service centers with diagnosis, disassembly and repair of product.
- Identify parts needed for consumers and service centers.
- Assist all RS staff with support or technical questions.
*Requirements:
- High School diploma and some college course work completed
- Proficient in Microsoft Suite (Word, Exel, PowerPoint, Outlook)
- Must be able to speak and write in professional English
- Typing speed of 55 WPM+
- Good follow up skills needed to be successful
- Candidate must be very detailed oriented and be able to adapt and work well in a fast paced environment under little supervision
- Must work well under pressure and be a responsible team player