• Field Quality Monitoring
• Field Quality Data / Issue Analysis
• Customer Support on Field Quality Issue
• Customer Satisfaction Index Management (Survey, interview, etc)
• Comply with the Company’s policy and procedures

• B.S or B.A degree or equivalent experience
• Service & Support experience a plus
• Excellent verbal and written communication skills
• Bilingual (Korean and English) required
• Strong computer and application skill (Word, Excel, PowerPoint, Outlook)
• Team player, good attitude, energetic
• Must be able to travel internationally without restriction.

• Health Insurance (Medical, Dental & Life)
• 401 (k) Plan, Paid Vacation and Sick days
• Other benefits provided according to the company policy

• Communicate with customer and HQ in Korea for engineering & mass production quality issues in development
• Understand the needs of the customer from a technical aspect
• Receive qualification approval from customer for mass produce on time
• Follow up with customer/HQ if the requests are feasible and meets the schedule
• Monitor to make sure all customer requested samples are delivered at the promised time
• Conduct regular technical meeting
• Coordinate RMA (Return Merchandize Authorization) request for all defective parts within warranty period
• Control and manage customer line defect return rate
• Verify field failure and collect Failure Analysis Report from HQ to provide for the customer
• Identify quality issues and solve problems
• Conduct regular quality meeting with customers
• Comply with company’s policy and procedures
• Other duties as assigned

• 5+ years of field application engineer and customer service engineer experiences in LCD industry
• Bachelor’s degree in Engineering or related field preferred
• Ability to handle sensitive and confidential information appropriately
• Bilingual (Korean and English) a plus
• Knowledge of Display / Semiconductor is a plus
• Computer literate (Word, Excel, PowerPoint, Outlook)
• Excellent verbal and written communication skills
• Professional demeanor on phone and in-person, strong communication skills
• Problem solving ability, LCD technologies and statistical knowledge needed
• Organized, detail oriented, and ability to multi-task
• Team player, good attitude, energetic

• Health Insurance (Medical, Dental & Life)
• 401 (k) Plan, Paid Vacation and Sick days
• Other benefits provided according to the company policy

• Communicate with customers and HQ in Korea for Mass Production quality issues
• RMA request for all defective parts within warranty period
• Control and manage customer line defect return rate
• Verify field failure and collect Failure Analysis Report from HQ to provide for the customer
• Conduct regular quality meeting with customers
• Identify quality problems, create solutions, and effectively communicate with internal and external teams
• Maintain quality tracking record and documenting it
• Supplier relationships and understand LCD technology as well as complex products and commodities
• Comply with the Company’s policy and procedures
• Other duties as assigned

• Bachelor degree in Business or Engineering preferred
• 2 years+ related experience or equivalent in qualification or customer service
• RMA related experience is plus
• Strong analytical data driven analysis, planning and presentation skills
• Bilingual (Korean and English) a plus.
• Computer literate (Word, Excel, PowerPoint, Outlook)
• Excellent verbal and written communication skills
• Professional demeanor on phone and in-person, strong communication skills
• Organized, detail oriented, and ability to multi-task
• Team Worker, Good Attitude, Energetic

• Health Insurance (Medical, Dental & Life)
• 401 (k) Plan, Paid Vacation and Sick days
• Other benefits provided according to the company policy

• Assist the engineering team with new projects’ sample shipments
• Communicate with the headquarter to fulfill customer’s requests and provide solution
• Establish logistics set-ups (delivery routes, W/H & forwarder control) for all assigned models
• Maintain accurate records of sales history in various forms
• Manage month-end closing procedures and ensure to reach the sales goal
• Process purchase orders and control the delivery routes for all factory released shipments
• Report the daily/weekly/monthly sales recap to the management
• Other duties as assigned

• Bilingual (Korean and English) required, (Chinese is a plus)
• Bachelor degree in Business, Accounting or Marketing
• Computer literate (Word, Excel, PowerPoint, Outlook)
• Logistics or IT related company work experience preferred
• Strong communication skills (listening, speaking, and writing)
• Strong organization, time-management, multi-tasking skills
• Team-oriented mind, professional attitude, and positive energy
• Authorized to work in the U.S.

• Health Insurance (Medical, Dental & Life)
• 401 (k) Plan, Paid Vacation and Sick days
• Other benefits provided according to the company policy