Strategic Service Solutions Los Angeles, CA USA
1605 West 14th Street Long Beach CA 90813

Compensation$29 to $40 Hourly
Benefits Offered 401K, Medical
Employment TypeFull-Time

Why Work Here?
“Growing IT support company”

Responsibilities

Support daily operation of server, desktop, laptop

Maintain/perform administrative jobs (account creation/change privileges/remove/reset)

Maintain system documentation

Perform server backups per backup policy

Interact with users and evaluate vendor products

Coordinate hardware and software installation, and provide backup recovery

Monitor policies and standards for allocation related to the use of computing resources

Participate in systems testing and document results

Provide advice and training to end-users

Maintain current knowledge of relevant technologies as assigned

Participate in special projects as required

May program in an administrative language (PowerShell, Python)

Provide phone support for internal/external customers

Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility

Escalates or flags tickets and calls to Level II, III or Supervisor when necessary

Monitors servers including booting a machine when necessary

Responds to server alerts

Responsible for server stability

Document all answered call and help desk tickets accordingly

Respond to voicemails left by users

Continues development of systems knowledge to more effectively answer calls

Performs miscellaneous job-related duties as assigned

Knowledge, Skills, Abilities Required

Knowledge of Windows Server administration (ActiveDirectory, DNS, DHCP and Group Policy)

Knowledge of Linux is a plus

Understanding of enterprise network (TCP/IP, FW, Webfilter, GW, L3/L2, subnet, VLAN, SAN)

Ability to communicate effectively, both orally and in writing

Knowledge of customer service principles, techniques, systems, and standards

Ability to work well with the public via phone, support ticket and chat

Ability to work in a team environment

Understanding of PowerShell, HTML, PHP or other scripting languages

Ability to work productively and efficiently to meet deadlines and quotas

Analytical skills

Ability to work in a team environment

Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari and Internet Explorer

MS Office Applications: Word, Excel, Outlook

Familiarity with DNS troubleshooting

Familiarity with how to migrate a website and/or scripts

Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)

Required Qualifications

Bachelor’s in Computer Science or a relevant Technical Discipline; AA/AS in a technical discipline or related field and 4 years of IT experience -OR- HS/GED and 8 years of experience may be substituted for a Bachelor’s degree

1 year of experience in Windows Server systems administration and analysis

Working knowledge of Active Directory, Group Policy, Exchange Server, WSUS, DNS

Working knowledge of VMware; Cloning, snapshots, provisioning and monitoring