안녕하세요. Leclas 입니다.

한국계 대기업에서 IT Infrastructure Service Specialist 인재를 모시고 있습니다.
관심이 있으신 분들께서는 아래 이메일로 반드시 포지션명과 함께 이력서 보내주시길 부탁드립니다.
해당 포지션은 영주권 이상 지원 포지션 입니다.
story@leclas.com

Role and Responsibilities
• IT Service Delivery
– IT Budget Management
– Establishing IT service delivery plan
– Attend the company-wide IT infrastructure council, check company-wide policy directions, and then apply to the business site
– Ensure Service Level Agreements (SLAs) are delivered in adherence to IT standards and contractual agreements
– IT Contract, Agreement, and Payment Management
• IT Service Support
– Service Desk Management
– IT Issue Management : Lead, drive, facilitate and chair all investigation activities, meetings, and conference calls to support major incidents. Drive the critical issue process for live service to rapidly resolve complex IT issues and ensure effective communication with IT partners and the business to keep them informed of resolution progress.
– IT Change Management
– IT Asset Management (Hardware, Software)
• Perform other duties as assigned

Skill and Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or related field (Required)
• Relevant experiences
• 3+ years of experience in Information Technology (Required)
• Experience in managing end-to-end IT services delivery and operations
• Experience in maintenance of networks, servers, or client management
• Bilingual skills, writing and speaking, in English and Korean preferred
• Effective communication and presentation skills
• Ability to solve problems by proactively collaborating with related teams on issues
• Possible to work flexible hours as needed to support entire production team and to work with HQ remotely

Location
• Savannah, Georgia

Other
• Visa Sponsorship: Not available for this position