Home Job Postings IT Helpdesk (Full-time) -San Diego This topic has replies, 1 voice, and was last updated 9 years ago by LG CNS. Now Editing “IT Helpdesk (Full-time) -San Diego” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at Main Responsibilities • respond to requests for technical assistance via phone, electronic ticketing system, emails, and in person • diagnose and resolve technical hardware and software issues • research questions using available information resources • follow standard help desk procedures • redirect and escalate problems to correct resource • dispatch desk-side support technicians • be liaison between users/subsidiaries and system administrators • track and route problems and requests and document resolutions • inform management of recurring problems • stay current with system information, changes and updates • gain feedback from customers • follow up with customers to ensure issue has been resolved Education and Experience • Bachelors degree preferred • working knowledge of fundamental operations of relevant software, hardware and other equipment • knowledge and experience of customer service practices Key Competencies • oral and written communication skills • learning skills • customer service orientation • problem analysis • problem-solving • adaptability • team interaction • planning and organizing • attention to detail • stress tolerance Email : mobiletester.recruitment@gmail.com I agree to the terms of service Update List
