Main Responsibilities
• respond to requests for technical assistance via phone, electronic ticketing system, emails, and in person
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• follow standard help desk procedures
• redirect and escalate problems to correct resource
• dispatch desk-side support technicians
• be liaison between users/subsidiaries and system administrators
• track and route problems and requests and document resolutions
• inform management of recurring problems
• stay current with system information, changes and updates
• gain feedback from customers
• follow up with customers to ensure issue has been resolved

Education and Experience
• Bachelors degree preferred
• working knowledge of fundamental operations of relevant software, hardware and other equipment
• knowledge and experience of customer service practices

Key Competencies
• oral and written communication skills
• learning skills
• customer service orientation
• problem analysis
• problem-solving
• adaptability
• team interaction
• planning and organizing
• attention to detail
• stress tolerance

Email : mobiletester.recruitment@gmail.com