Home Job Postings IT Help Desk Support Technician (Bilingual Korean/English) This topic has replies, 1 voice, and was last updated 7 years ago by wjncompany. Now Editing “IT Help Desk Support Technician (Bilingual Korean/English)” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 안녕하세요 Richardson, TX 에 위치한 한국계 대기업에서 이중언어 (한국어/영어) 가능한 IT Help Desk Support Technician을 구합니다. 자격조건은 아래와 같으며 관심 있으신 분은 아래 이메일로 이력서를 보내 주시면 감사하겠습니다. Job Description Serve as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology Log, categorize and respond to all incoming ticket activity with Help Desk applications Follow up on any outstanding issues with customers in regards to status and closure of incidents/requests Manage user accounts updates, password resets Troubleshoot and resolve all hardware, software and network problems Relay necessary issues to second and third level support teams Document procedures, FAQs, and inventory of assets Must be willing to travel up to 10% of time Qualifications Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, and Active Directory Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools Experience installing, repairing and configuring laptops, personal computers, desktops, printers, and peripherals. Experience in Mac technology Excellent problem-solving, communication and interpersonal skills Bilingual Korean/English strongly preferred Requirements Associate's degree or higher with at least 3 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience Knowledge of Windows XP/7, Office 2007/2010/2013, PC hardware, Remote Support and VPN (저희 WJ & Company 는 한국계기업과 미국기업에 의뢰를 받고 유능한 직원채용을 도와드리는 Human Resources Management Agency 입니다.) 이 포지션은 비자 써포트가 되지 않음을 미리 알려 드립니다 이력서는 http://smrtr.io/A8NFsQ 으로 보내주십시요. 감사합니다. I agree to the terms of service Update List
