안녕하세요
Richardson, TX 에 위치한 한국계 대기업에서 이중언어 (한국어/영어) 가능한 IT Help Desk Support Technician을 구합니다.
자격조건은 아래와 같으며 관심 있으신 분은 아래 이메일로 이력서를 보내 주시면 감사하겠습니다.

Job Description

Serve as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
Log, categorize and respond to all incoming ticket activity with Help Desk applications
Follow up on any outstanding issues with customers in regards to status and closure of incidents/requests
Manage user accounts updates, password resets
Troubleshoot and resolve all hardware, software and network problems
Relay necessary issues to second and third level support teams
Document procedures, FAQs, and inventory of assets
Must be willing to travel up to 10% of time

Qualifications

Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, and Active Directory
Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
Experience installing, repairing and configuring laptops, personal computers, desktops, printers, and peripherals.
Experience in Mac technology
Excellent problem-solving, communication and interpersonal skills
Bilingual Korean/English strongly preferred

Requirements

Associate’s degree or higher with at least 3 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
Knowledge of Windows XP/7, Office 2007/2010/2013, PC hardware, Remote Support and VPN

(저희 WJ & Company 는 한국계기업과 미국기업에 의뢰를 받고 유능한 직원채용을 도와드리는 Human Resources Management Agency 입니다.)
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이력서는 http://smrtr.io/A8NFsQ 으로 보내주십시요. 감사합니다.