About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers’ needs by utilizing the latest information systems and advanced technologies.

Summary
The Manager, Ocean Logistics & Supply Chain Solutions position is responsible for all duties related to inbound and outbound freight forwarding operations, supervising and troubleshooting for the East Coast SCM Team (Kokomo, IN). They will be supporting weekly and monthly closing reports, monitor all AR and AP. Additionally, this position will lead and assist various projects as required as well as develop logistics solutions.
***Candidate Must be able to Start ASAP***

Compensation
$81,000- $91,000/Annually (Subject to Compensation Study Upon Candidate Selection)

Responsibilities
Primary

• General 3PL operations (Inbound, outbound, in-land and warehouse/distribution)
• Oversee the transportation of freight and ensure complete customer satisfaction by facilitating timely and accurate communication
• Provide guidance and direction to freight forwarding operation team on operational decisions based on immediate requirements and urgent transportation 
• Liaise with customers, suppliers and ocean carriers, inland transportation carriers to ensure that a premium level of customer service is always present
• Accurately manage and maintain departmental operational tasks such as accounting, reporting, and records keeping in accordance with internal policies and state and federal regulations
• Manage accounts to retain existing relationships and grow share of business
• Lead, coach, enforce, empower and direct reports to perform and achieve in line with company values and strategy and department goals adhering to company SOP and policies
• Recommend and implement strategies to continually improve department performance
• Communicate pending work and/or unresolved problems to the following personnel
• Prioritizes and delegates work tasks among the team members

Secondary

• Customer services and client management
• Drives performance improvement of operation and customer relation to achieve KPIs
• Ensure that all personnel are providing a high level of customer service to both internal and external customers
• Ensure that all customers’ inquiries are responded promptly and professionally
• New accounts operation set-up support and competitive analysis
• Provide operation set-up support for newly awarded freight forwarding business
• Build customer relationships as operation leader for new accounts
• Support the business development related to team and contribute to opportunity qualification and related solutions design and commercial strategy
• Other duties will be assigned as needed

Tertiary

• Accomplish management mission by completing related results as needed

Benefits of working at Hyundai GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
*Benefits may vary by location. All benefits pursuant to Company policy

Skills & Qualifications
Experience in SCM, Freight Forwarding, Logistics, or Transportation
Strong communication, critical thinking, planning, and organizational skills
Excellent written and verbal communication skills
Broad knowledge of general business application programs, including Excel, Access, Word, PowerPoint, Outlook, and Windows OS environment
Ability to make accurate assessments based upon common industry practice, vendor contractual obligations, and department policies
Proficient with PC skills: Excel, Word, and database management
Experience with CRM /WMS System is highly preferred

Education & Experience
High School Diploma / GED Required
Bachelors Degree Preferred
4-6 Years of Direct Experience Required
5-8 Years of Direct Experience Preferred 

Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Stand/walk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions
The work environment characteristics described here represent those an employee encounters while performing this job’s essential functions.
Typical office environment with low-level noise exposure.
Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
This Position is located in Kokomo, Indiana

Please Email Questions and Resumes to kluk@glovisusa.com or visit our career page at https://www.glovisusa.com/careers/