Home Job Postings helpdesk _desktop support This topic has replies, 1 voice, and was last updated 9 years ago by Solomon. Now Editing “helpdesk _desktop support” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at 1. Job role. Primary duties are to ensure the availability and integrity of the computing equipment required to meet end user needs and expectations. Analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals to ensure Client’s equipment is properly maintained. Performs limited network maintenance. 2. Essential Functions • Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner • Install, maintain, setup, troubleshoot and configure PCs, laptops, networked printers, to include Zebra and Scrap printers, and peripherals • Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned • Open/Close and update incident history via ITSM, or other Helpdesk applications, as assigned • Backup/Restore user profiles and data, in-compliance with assigned procedures • Document, maintain, upgrade or replace hardware and software • Adhere to naming standards and labeling of all assets • Adhere to Customer Support standards and procedures to ensure priorities and goals are met • Performs other duties as assigned 3.Basic understanding of networking. • Troubleshooting skills. • Micro soft office suite, Windows, Microsoft Exchange server. • Antivirus software. • Ability to think logically and to analyze troubleshoot issues and implement appropriate corrective action. • Ability to plan, organize, coordinate work assignments. • Ability to complete projects on time. • Ability to work well independently and in a team environment. • Ability to interact positively with internal and external customers. • Skill in the utilization of correct grammar, spelling, punctuation, and required formats. • Ability to multi-task. 4.Requirement • Required – Associates Degree in Information Technology area or equivalent experience. • Three (3)+ years experience maintaining and repairing computers. 5. Office Environment 5a. Physical Requirements Must be able to move around the office as well as walk to and from shops located throughout the plant. Must posess critical listening skills to discern end user issues. Must be able to communicate well in both written and oral form. Occasionally required to lift heavy objects (up to 100lbs) such as servers and other network related equipment. Must be able to walk for long periods from building to building to replace or install desktop and network hardware to support customers. 5b. Tools and Equipment Computer, Microsoft Office, telephone, Improvised Tools, PC Technicians Tool Kit, KVM Switches. 6. Salary • $ 20+ /hour rate + health insurance • Job location : Montgomery,AL 미국에서 합법적으로 일할수있는 분 ( OPT 취업비자 이상/ H1B TRANSFER가능 ..) Apply to : SolomonAmerica wbaek@solomontech.net I agree to the terms of service Update List
