Position provides in depth customer service for operation, maintenance, troubleshooting, and start-up for Takeout Robot. Must be able to troubleshoot equipment and system problems and issues, determine technical solution in accordance with product and customer specifications, and recommend actions to company and customer representatives for solution. Support will primarily be provided by traveling to customers’ locations.

• Provide start up service for robotic systems installed at customer facilities.
• Trouble-shooting, diagnosis and repair of equipment and system operation problems both remotely and on site.
• Working unsupervised at our customers’ facilities in an effective manner.
• Extensive traveling throughout North America.
• Maintaining a “Customer Friendly” attitude whenever dealing with customers.
• Telephone trouble-shooting and assistance, including spare parts orders.
• Lifting 50 pound machine components unassisted.
• Ability to maneuver on and around large industrial machinery.
• On occasion climb to and work at a height of up to 60 feet.
• Able to work in uncomfortable temperatures.
• Able to use and work from scissor lift equipment.
• Install mechanical equipment and components safely using hand and power tools.
• Train customers in the field and in our Torrington facility in the operation of ABIMAN equipment and systems.
• Fill out field service reports, expense reports and time sheets in a timely fashion.
• Maintain a log of service problems, review periodically with product managers, division manager and sales.
• Create trouble shooting guides that address normal problems and frequently asked questions.
• Provide technical support for national, regional and local trade shows.
• Provide in-house training for ABIMAN employees.
• Keep current on new products and technology for ABIMAN equipment and systems.
• Requires direct experience in this type of position or finished related diploma.
•
Job Type: Full-time
Experience:
• Entry level
Preferred language:
• Korean/English
Location:
• Opelika/Auburn, AL(Required)
Required travel:
• 80% (Required)
Work Location:
• On the road
Benefits:
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Pay range:
$55000-$60000

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아비만 엔지니어링 미국 법인 Field Service technician 채용

자동화 장비 설치/AS 업무/고객대응
출장 80%
엔트리 레벨
Opelika/Auburn AL 지역
샐러리 $55000-$60000
보험/IRA simple plan 제공 및 휴가
한국어/영어 능통한자

Send resume to admin@abimanusa.com, jkko@abiman.com