Home Job Postings [Enterprise Rent-A-Car]Sr. Customer Assistance Representative This topic has replies, 1 voice, and was last updated 9 years ago by jobkoreausa. Now Editing “[Enterprise Rent-A-Car]Sr. Customer Assistance Representative” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at Full-Time Sr. Customer Assistance Representative –Koreatown The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Position Description Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for call back management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Provide excellent customer service to our Korean Speaking Customers and Accounts This role is Full Time = 40 hours/week. You must be fluent in Korean and English for this position. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled Qualifications: Must be at least 18 years old High school diploma or GED equivalent required Must be fluent in Korean and English including reading, writing, and speaking Must have at least 1 year prior customer service experience Must have an unrestricted valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years and one violation must be falling off within the next 6 months No drug or alcohol related convictions on driving record (DUI/DWI) in the past 3 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Apart from religious observation, must be able to work the following schedule(s): Monday through Friday 8:00am to 5:00pm Apply to: http://jobkoreausa.com/work/employ_detail.html?no=13994 I agree to the terms of service Update List
