Resume to : wbaek@solomontech.net
Fulltime 정규직 manager position, Qualified candidate 에게 개별 면접함

JOB SUMMARY:
This position will be responsible for the 24×7 day-to-day operations of the Customer Support Section located at Client, Georgia. The Customer Support Manager will own the day-to-day management, monitoring, and provisioning of the physical infrastructure used to deliver IS applications and services. The Customer Support Manager will also work closely with the Integrated Data Center and Manufacturing Execution Systems (MES) teams on the delivery, security, and compliance of customer focused solutions and processes.

JOB RESPONSIBILITIES:

Leadership and Communications
• Provide leadership to a team of customer support employees in the delivery of IT services
• Host weekly staff meetings
• Write and deliver performance reviews for staff
• Recruit and train team members to ensure appropriate staffing levels
• Collaborate with Automotive Manufacturing teams to deliver the highest level of operational efficiency and effectiveness possible.
• Identify synergies and process standardization opportunities across customer support team
• Foster an environment of trust and respect between team members, management, other teams and customers
Technical Leadership
• Lead/Manage the teams (Helpdesk, Network, Security, Windows Systems) that comprise the Customer Support Section
• Recruit/Retain qualified staff; develop and mentor existing team members to be future leaders
• Adhere to division/department policies and establish work procedure
• Ensure systems are highly available, secure, manageable, and lowest cost to operate
• Ensure teams are highly supportive and responsive to the needs of other teams and customers
• Support users, help desk personnel, other administrators, developers, and management as required
• Develop, test and analyze new technical solutions to problems and information requests in cooperation with the IDC Manager
• Provide all aspects of user account management and authentication troubleshooting
• Adhere to naming standards and labeling of all assets
• Provide training to Jr level technicians and Helpdesk personnel
Project Management
• Manage a large portfolio of projects, tasks, issues and systems
• Manage projects from initial requirement stage on through completion stage, ensuring appropriate documentation and financial accounting is completed for each project
• Conduct/Lead formal meetings with teams and others
REQUIRED SKILLS, ATTRIBUTES & EDUCATION:
• Bachelor’s degree in Computer or Information Science
• Cisco CCNA, Microsoft MCSE, or Security + certifications – Preferred
• 5+ years of management experience with strong project management skills
• 10+ years experience in the areas of Networks, Telephone systems, Security, Helpdesk operations and Windows Server systems.
• Must excel at verbal/written communications and be comfortable in front of large groups.
• Bilingual preferred ( Korean )
• Candidate must possess a broad knowledge of current and emerging technologies, to include virtualization technologies.

Resume to : wbaek@solomontech.net
Fulltime 정규직 manager position, Qualified candidate 에게 개별 면접함