저는 켈리포니아에서 리쿠르팅 서비스를 하고있습니다.

저는 미국에 BILINGUAL 재능 가치를 받을 수 있는 포지션을 찾고 성공시키는데 일의 보람과 자부심을 갖고 지원하고 있습니다.

미국 의료서비스 회사에서 한국어/영어가 가능한 CSR 두분을 찾고있습니다.

Resume to: info@a2zreturnvalues.com

Job location; Long Beach ( Nearby airport )

Primary Responsibilities
• Receive inbound calls from Health Providers, Health Plans, and patients requesting status updates and information on Claims, Authorizations for Service, Eligibility for Service, and various other related Medical questions
• Provide information on eligibility for medical services
• Transfer calls to appropriate departments when applicable
• Identify, research, and resolve any issues regarding Claims, Eligibility, Authorizations for Service, ETC.
• Make outbound calls for follow up purposes when needed
• Recognize and alert management of inappropriate trends in customer calls
• Recommend process improvements
• Document all calls and actions in CLIENT COMPANY proprietary software
• Other duties as assigned

Required Skills and Abilities
• Fluency in Korean is a MUST
• above High School Diploma, GED required. Associates degree or 4 year degree preferred
• 2+ years of call center experience is strongly preferred
• 1+ year in medical or healthcare environment preferred
• High energy and goal orientated
• Problem solving and time management skills
• Brilliant verbal and written skills
• Proficient in Word, Outlook, Excel
• Positive attitude with great interpersonal skills
• Outstanding work ethic
• World-class customer service skills
• Ability to work Monday through Friday 8:00am – 5:00pm

More Good Reasons!
• 100% Employer paid employee medical coverage through Kaiser or Health Net
• Employer paid life Insurance
• Vacation time!
• Nine paid holidays!
• Profit sharing (at company discretion)
• 100% Company matching of employee 401K contributions, up to 1% of annual salary
• Monthly birthday celebrations where we bring in lunch!

If you feel our company and the position would be a good fit for you, please forward your current resume with an accompanying cover letter. The cover letter should identify why you feel you meet the qualifications for this role, and what capabilities you would be able to bring to the position

resume to info@a2zreturnvalues.com