Home Job Postings Customer Service Representative( Korean Bilingual)-미국 Healthcare회사 This topic has replies, 0 voices, and was last updated 6 years ago by a2z. Now Editing “Customer Service Representative( Korean Bilingual)-미국 Healthcare회사” Name * Password * Email Topic Title (Maximum Length 80) Company * Location Expires at Health Care회사의 Korean Medical office 담당(Call center) 급여: 시간급 $ (16 -20),fulltime 정규직 Resume to info@a2zreturnvalues.com Primary Responsibilities • Receive inbound calls from Health Providers, Health Plans, and patients requesting status updates and information on Claims, Authorizations for Service, Eligibility for Service, and various other related Medical questions • Provide information on eligibility for medical services • Transfer calls to appropriate departments when applicable • Identify, research, and resolve any issues regarding Claims, Eligibility, Authorizations for Service, ETC. • Make outbound calls for follow up purposes when needed • Recognize and alert management of inappropriate trends in customer calls • Recommend process improvements • Document all calls and actions in proprietary software • Other duties as assigned Required Skills and Abilities • Fluency in Korean is a MUST • High School Diploma, GED required. Associates degree preferred • 2+ years of call center experience is strongly preferred • 1+ year in medical or healthcare environment preferred • High energy and goal orientated • Problem-solving and time management skills • Brilliant verbal and written skills • Proficient in Word, Outlook, Excel • Positive attitude with great interpersonal skills • Outstanding work ethic • World-class customer service skills • Ability to work Monday through Friday 8:00am – 5:00pm I agree to the terms of service Update List
