Health Care회사의 Korean Medical office 담당(Call center)
급여: 시간급 $ (16 -20),fulltime 정규직

Resume to info@a2zreturnvalues.com

Primary Responsibilities
• Receive inbound calls from Health Providers, Health Plans, and patients requesting status updates and information on Claims, Authorizations for Service, Eligibility for Service, and various other related Medical questions
• Provide information on eligibility for medical services
• Transfer calls to appropriate departments when applicable
• Identify, research, and resolve any issues regarding Claims, Eligibility, Authorizations for Service, ETC.
• Make outbound calls for follow up purposes when needed
• Recognize and alert management of inappropriate trends in customer calls
• Recommend process improvements
• Document all calls and actions in proprietary software
• Other duties as assigned

Required Skills and Abilities
• Fluency in Korean is a MUST
• High School Diploma, GED required. Associates degree preferred
• 2+ years of call center experience is strongly preferred
• 1+ year in medical or healthcare environment preferred
• High energy and goal orientated
• Problem-solving and time management skills
• Brilliant verbal and written skills
• Proficient in Word, Outlook, Excel
• Positive attitude with great interpersonal skills
• Outstanding work ethic
• World-class customer service skills
• Ability to work Monday through Friday 8:00am – 5:00pm