Job description below:

Position Title: Product Support Engineer-I
Dept. Name: Mobile Engineering Lab Dept.
Location: NJ, USA

Position Summary:
Responsible for new product development support, customer issues support, communicating with headquarters and all related departments, and managing 3rd party test companies.
The Product Support Engineer will communicate with HQ including R&D team, Product Managers, Sales and Marketing, provide support to HQ development team for Product approval, follow-up product issues/discuss with HQ & Product Managers, and manage Field Test engineers.

Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:
~ Compile carrier submission packages as directed by senior engineers and supervisory staff, verify all the data. Needs the understanding of CDMA standards and carrier requirements.
~ Provide carrier issues support. Needs to visit customer places to investigate issue and requires knowledge of CDMA technologies and the skills of using diagnostic tools.
~ Performs Wireless Terminal and Accessory testing as directed by senior engineers and supervisory staff, uses entry level engineering field service skills and knowledge. Performs laboratory tests and evaluates new Wireless Products and Accessories, including the verification of product features by simulation of a variety of customer applications and infrastructure conditions and in conformance with CDMA standards and specifications.
~ Interface proactively and effectively with corporate Korean development teams, US QA team and other lab members, related divisions, various client carriers and infrastructure companies~ engineering personnel.
~ Makes recommendations to management personnel of corrective actions that may be made to effectively and timely adapt agreed upon solutions.
~ Prepare proofs and maintain a library of test standards, manuals, new or adapted technical and/or user manuals for clarity and accuracy, recommending changes where appropriate.
~ Works effectively as a team member with other laboratory engineers, Field Support personnel, engineers and Product Development Team members.

Background/Experience to qualify for this position, the following minimal background and skill levels are required:
~ An Associate of Arts or Bachelor’s Degree in engineering or related electronics technical training in cellular/CDMA from two or four-year college or university is preferred
~ Be strong interested in IT and wireless product unless you have electronics technical training.
~ Have between 0-2 years technical or telecommunications engineering related experience.
~ Must be able to read, analyze and interpret technical journals and procedures.
~ Must have bilingual ability (English and Korean)

Please send your resume with cover letter to:

peteringod@gmail.com / tstasey@sta.samsung.com / Put in the subject line “[STA-RESUME] your name.”