당사는 지난 20년 가까이 한국, 일본, 홍콩 등 동아시아를 거점으로 매년 미국시장및 글로벌 시장으로의 사세가 크게 성장하고 있으며, 오스틴 정부지원 프로젝트 파트너쉽을 시작으로 미국에 진출, Freight Forwarder사업, 트럭운송사업, 창고사업에서 매우 빠른 성장을 보이고 있으며, 함께 성장을 하시기를 원하는 물류 전문가를 모십니다.

Position : CSR manager

Working hours : M-F 830am-530pm

Location: Austin, TX

Pay : 75-90K

*** 미국내 E2 visa transfer와 영주권지원

Resume와 자세한 회사정보가 필요하시면 plano@moastaffing.com로 보내주시기 바랍니다.

Qualifications:
• Require experience in Logistics/ Freight Forwarding Industry
• Prefer Logistics CSR experience
• 한국계 고객사 대응 CS 경험 중요

Responsibilities:
• Meet with potential clients and grow long-lasting relationships that address their needs
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
Manage the month-end and year-end close processes
Reporting to the management
• Monitor all Customer Service communications to ensure excellent customer communications and response times to the customers both external and internal
• Mainaining Updating process and procedures for the customer service operations
• Oversee the operations of the Customer Service roles and assist Customer Service Staff with duties where required
• Ensure all paperwork is provided to the dispatch, warehouse, inbound and finance groups within the allotted window to meet the customer and company cut off timelines
• Generate leads and establish and nurture client relationships