글로벌 전자회사에서 Quality Engineer를 뽑습니다.
Location : Plano, TX
Duration:52W
Pay rate: $35-40/hr
담당자: Young Park, plano@moastaffing.com
지원시 위에 메일주소로 레주메를 보내주시기 바랍니다.
자격요건:
• 2+ years of experience in telecommunication or IT field; developing process quality plans, quality audits, and driving corrective actions and failure analysis efforts.
• BS in Engineering or any related is required
• Bilingual Preferred: English and Korean
• ***preferred engineering background but not a must would still prefer Korean and English preference.
*** experience with android phone and customer service.
Job Responsibilities:
The Quality Engineer will be responsible for overseeing Samsung Products and providing Best-in-Class experience to our customers. The position will define and implement processes for setting up procedures for deep-dive analysis, resolving issues and will be responsible for driving necessary resources for successful completion of resolution.
• Proactively evaluate products throughout its life cycle and drive higher standard of measurement.
• Training leads, test technicians and inspectors on new products that are set-up and lead a group of device quality inspectors to deep-dive device quality issues on a daily basis in all service channels.

• Supporting special project based on each product launch in US to ensure the quality and perform root-cause analysis for any of suspected defect from the device on-site.
• Manage on on-going quality issues, drive corrective actions cross-functionality with internal and external teams, and analyze the effectiveness of corrective action items.
• Setting up new process and supporting existing processes by interfacing with the applicable support groups and obtaining feedback to minimize communications problems and maximize efficiencies.
• Generate product quality plan and strategy for continuously improving performance at every levels.
• Generating formal reports documenting and informing management of the results and issues found on returned phone inspection and responsible for communicating with the internal department regarding product quality and working for continuous improvement in a timely manner.
• Being responsible for monitoring, collecting and collating field failure data using field metrics.
• Interacts with all customers experiencing quality problems to identify issues in the field.