Full-Time

Pay Rate: $27 – $29/Hr + eligible for an annual bonus

WHAT WE ARE LOOKING FOR

The Quality Assurance Department division is responsible for all labor issues associated with warranty regarding the tankless water heater and boiler units. The ideal candidate for the Quality Assurance Technician position should have and demonstrate a strong team ethic and the ability to work autonomously under their own initiative, while taking direction from QA Lead. The post holder should have administrative experience with good communication skills and an aptitude for attention to detail.

Responsibilities:

Daily Returns Spreadsheet report
Research each returned unit using CIC/SAP
Summarize Return Reason
Physical Unit Return Inspection (Key Focus)
Inspect and Test (when applicable) all units requested by Management Team and Tech Coordinator
Create Individual Inspection report based on findings
Document photos and report on server
Follow up Technical Team as necessary
Part Return Inspection (when necessary)
Inspect all parts requested by Management Team and Tech Coordinator
Create individual inspection report based on findings
Document photos and report on server
Coordinate shipment of parts returns to HQ
Dispose/recycling of parts not required to be sent back to HQ

Requirements:

Bilingual in Korean and English
Advanced in Microsoft Office, specifically Excel.
Extensive organizational skills, be able to prioritize tasks
Effective time management and organizational skills.
Able to manage productivity goals and quality standards.
Excellent attention to detail.
Ability to physically lift units with assistance up to 150 pounds in weight.
1-3 years of experience in an administrative field.
Collaborate effectively within the department and cross-functionally

Preferred Qualifications:

Four-year degree from an accredited college/university preferred.
Ambition to grow and take on new assignments/skills as needed.
Technical knowledge of tankless water heaters and boilers preferred

Benefits

PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
Employee-only premium covered at 100%, and dependent premium covered at 50%
Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
10.5 Paid Holidays per calendar year
Community Involvement Volunteer Day
401K Plan, 100% match on employee’s contribution, up to a maximum of 5%