About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer’s products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers’ needs by utilizing the latest information systems and advanced technologies.

Summary
The Supervisor, MPA Support is responsible for all duties related to inbound and export MPA operations, supervising and troubleshooting the entire MPA operation team, efficiently supporting weekly and monthly closing reports, monitor AR and AP. Additionally, this position will lead and assist various projects as required.

Responsibilities
General MPA Operations (Inbound, Outbound, and In-land)
Oversee the transportation of freight and ensure complete customer satisfaction by facilitating timely and accurate communication
Provide guidance and direction to the MPA team on operational decisions based on immediate requirements and urgent transportation
Liaise with customers, suppliers and ocean carriers, inland transportation companies to ensure that a premium level of customer service is always present
Accurately manage and maintain departmental operational tasks such as accounting, reporting, and records keeping in accordance with internal policies and state and federal regulations
Manage accounts to retain existing relationships and grow share of business
Supervise the Operation team and Troubleshooting
Lead, coach, enforce, empower and direct reports to perform and achieve in line with company values and strategy, and department goals adhering to company SOP and policies
Communicate pending work and/or unresolved problems to the following personnel
Prioritizes and delegates work tasks among the team members
Customer Services and Client Management
Drives performance improvement of operation and customer relations to achieve KPIs
Prioritizes and delegates work tasks among the team members
Ensures that all customer inquiries are responded to promptly and professionally
Maintain Data Updates in Operation System
Regularly maintain updates in operation systems
Maintain database/record-keeping in the systems
Accomplishes management missions by completing related results as needed

Compensation Range
$65,000 – $84,000 per year (Subject to Compensation Study Upon Candidate Selection) 

Benefits of working at Hyundai GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
*Benefits may vary by location. All benefits pursuant to Company policy

Skills
Excellent written and verbal communication skills Required 
Proficient with PC skills: MS Office products (Excel, Word, Power point) Required 
Outstanding problem solving, organizational, communication, and interpersonal skills Required
Experience with CRM systems is highly Preferred

Education & Experience
Bachelors Degree Required
Five (5) Years of Experience in Transportation, Freight Forwarding, or Logistics Required

Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Stand/walk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with low-level noise exposure
This position has been domiciled to the Irvine, CA office 
Communication with employees and field partners will be primarily conducted via phone and email
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Please email questions or resumes to kluk@glovisusa.com or visit our career page at https://www.glovisusa.com/careers/