안녕하세요
Richardson, TX 에 위치한 한국계 대기업에서 IT Help Desk을 구합니다.
자격조건은 아래와 같으며 관심 있으신 분은 아래 이메일로 이력서를 보내 주시면 감사하겠습니다.

Work Location : Richardson, TX

Description:
• Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Manage user accounts updates, password resets
• Troubleshooting and resolve all hardware, software and network problems
• Escalate issues to second and third level support teams
• Document procedures, FAQs, and inventory of assets
• Must be willing to travel up to 10% of time

Requirements:
• Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, and Active Directory
• Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
• Excellent problem-solving, communication and interpersonal skills
• Associates degree or higher with at least 2 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
• Knowledge of Windows XP/7, Office 2007/2010/2013, PC hardware, Remote Support and VPN

(저희 WJ & Company 는 한국계기업과 미국기업에 의뢰를 받고 유능한 직원채용을 도와드리는 Staffing /Recruiting Angency 입니다.)
이 포지션은 비자 써포트가 되지 않음을 미리 알려 드립니다
이력서는 min@wjncompany.com로 보내주십시요. 감사합니다.