Caffebene US Branch is recruiting passionate and talented employees who are able to make the Bene Dream come true. Being the leader of the franchise business industry in Korea, we are seeking candidates who can fit and grow together within our organization. Our U.S. Headquarter is currently growing at a relatively fast pace, and we seek your skills and passion to walk this successful path with us.
We seek a Franchise Operation Manager that is bilingual with an out-going personality.

1. Job Title
Franchise Operation Manager

2. Job description
• Leads an operation team at the western branch of Caffebene of with full oversight for all franchisee stores, which
includes financial, operational, and people management responsibilities.
• Ensures all operational objectives for franchisee stores are met in compliance with all company and franchise
policies and procedures.
• Ensures compliance with all federal, state and local laws for food safety standards and facility cleanliness while
maintaining all brand specific franchise and company standards.
• Ensures that facilities and equipment are maintained to company and/or brand standards and coordinates facility
upgrades or equipment replacement.
• Analyzes Weekly and Monthly sales, labor, inventory and controllable expense on a continual basis and coaches
supervisors to take specific corrective action to meet or exceed margin and sales growth targets.
• Maintains food and labor cost goals, as well as other P&L benchmarks and communicates these to the ADs.
• Establishes specific District and unit-level action plans where necessary.
• Drives customer-focused culture by serving as a role model in resolving serious customer issues
• Tracks, analyzes and identifies root causes of customer complaints/compliments and leads DMs and leadership
teams to implement systematic solutions.
• Ensures that all company standards and safety standards are met in each store supervised through direct
observation as well as follow-up on all Safety Audits, Financial Audits, Safe Audits and any other Franchise specific
evaluations.
• Ensures that stores are properly staffed with well-trained teams
• Responsible for ensuring that all supervisors select, orient and on-board all stores-level management personnel.
• Provides ongoing coaching, feedback and development of supervisors
• Communicates, enforces and executes all marketing plans, promotions and policies and procedures.

3. Qualifications
• Self-motivated with positive attitude.
• Ability to work independently without constant supervision;
• Good Communication Skills;
• 5 years+ in Franchise or Restaurant or Fast food industry experiences preferred.
• Bachelor’s Degree preferred.
• Ability to work independently and meet quota-level goals.
• History of consistent success in high-activity sales.
• Competent office software skills, including Microsoft Word, Excel, PowerPoint.

4. Location
Los Angeles, CA

If you are interested in current open positions at Caffebene, please send your resume and brief introduction via email caffebene.hr@gmail.com with a job title you are applying for in email subject.