Job Title: Field Service Coordinator
Location: Houston, TX
Objective: A leading company in the marine industry is looking for a Field Service Coordinator in Houston, TX location. Listed below is a detailed description of the roles and responsibilities for this position. If you feel you meet the qualifications and are interested, please submit your resume.

Resume to: marinejobsusa@gmail.com

Role Description and Responsibilities:
• Manage operative daily activities locally within assigned responsibility.
• Lead and coach personnel within own team.
• Implement assigned actions in order to meet the set targets.
• Ensure the development of the personnel within assigned team.
• Work in accordance with business as well as Quality, Health, Safety and Environmental guidelines.
• Cooperate and interact with relevant internal stakeholders.
• Coordinate single and/or standard Field Service work orders.
• Plan activities, resources, spare parts, costs and time schedule for work order.
• Coordinate people when assigned on a work order and when not assigned.
Act as contact person for customer during the work order.
• Act as escalated Customer Contact for Sales Orders and Quotations
• Follow-up and report the status of the work order to customer or relevant internal stakeholders.
• Report handling (Monitoring / Follow-up) Identify and report possible improvement areas in the way of working (system or otherwise)
• Handle customer complaints
• Ensure smooth operations with parts requirements received from Sales, Contracts & Projects, Workshop & Field Services
• Look into further improvements of processes and procedures, and ensure these are clearly instructed and implemented and reviewed regularly

Education and Work Experience:
• Associates degree in related field. Some experience preferred.

Knowledge and Skills:
• Strong Communication Skills
• Cost awareness & effectiveness
• Teamwork skills and Cultural knowledge
• Reporting and analyzing skills
• Strategic planning and target setting
• Team building Management Skills
• Problem solving and decision making
• Initiative skills.
• Problem solving skills.
• Multitasking skills.
• Strong safety minded skills (ability to interpret and process safety procedures and manuals)
• MS Office skills (Word, Excel, Outlook).

Salary Range:
• Negotiable/Based on qualification and work experience.