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[GAMEVIL USA, Inc.] Mobile Game Customer Support Representative

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    2015-08-1217:53:17 #1953250
    gamevil 64.***.249.130 615

    GAMEVIL USA, Inc.

    El Segundo, CA, USA

    Job posting expires at 2015-08-19

    GAMEVIL USA, Inc., a global leader in smartphone and social games is looking for motivated and enthusiastic individuals to join its team as a mobile game Customer Support Representative. This is a part-time/full time position in El Segundo, CA.

    Primary Responsibilities:
    • Professionally handle incoming inquiries from customers and ensure that issues are resolved both promptly and thoroughly
    • Responsible for compiling data and generating reports
    • Work closely with development team to ensure quality service provided to users
    • Analyze and compile new and on-going issues in the service
    • Provide timely feedback to the respective teams regarding service failures or customer concerns
    • Play key role in the community development and retention

    Requirements:
    • Ability to work in a fast-paced environment
    • Ability to research and find suitable answers on any topics
    • Ability to communicate clearly and professionally, both verbally and in writing
    • Basic understanding of information technologies, such as office applications and email
    • Strong decision making and analytical abilities
    • Strong detail orientation and communication/listening skills
    • Strong time management skill
    • Possess a strong work ethic and team player mentality
    • Might need to work on weekends

    Preferred Skills:
    • Experience in video game industry as a game master or customer service representative is a plus
    • Familiarity with various online/mobile games such as role-playing, fantasy and sports
    • Excellent command of additional languages a plus, especially Korean

    If you are interested, please forward your cover letter and resume to careers@gamevilusa.com with email title Customer Support.

    * The job description may be adjusted at any time at the sole discretion of GAMEVIL USA, Inc.

    • EditDeleteReply
      John Smith 109.***.112.8 2023-04-0406:54:07

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    • EditDeleteReply
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    • EditDeleteReply
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    • EditDeleteReply
      Richard Hayes 89.***.58.18 2024-02-2711:00:48

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    • EditDeleteReply
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