Topic: Customer Service Representative

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2012-11-2122:14:32 #166572

First Pay Solutions 64.***.183.41 2255

Company Introduction

First Pay Solutions was established in 2002 with the goal of setting an innovative standard in merchant payment processing. By offering merchants the ability to accept electronic payments, backed by cutting-edge technology, PCI-compliant software, terminals & POS systems, outstanding service and a strict code of ethical business practices, First Pay Solution has become a partner in the growth and success of our merchant customers.

Our mission is to offer quick, secure and reliable payment processing solutions to merchants whether they are small or large businesses. This vision has taken First Pay Solutions from a two-man operation to one of the country’s fastest-growing businesses, with a portfolio of nearly 20,000 merchants and growing.

Responsibilities

·         Responsible for displaying your passion for issue resolution and customer service, by engaging and supporting your customers

·         Provide an exceptional customer experience

·         Use your credit card processing and financial knowledge to help customers resolve their issues

·         Demonstrate outstanding verbal and written communication skills

·         Be flexible based on business and client priorities

·         Be competent on the computer – working with lots of windows and client systems to ensure you’re relaying the right info

·         And Perform other duties and responsibilities as assigned.

Qualifications

·         High school diploma requires;

·         Bilingual in Korean required;

·         Experience in merchant services industry preferred;

·         Excellent verbal and written communication skills;

·         Committed to meeting company standards;

·         Previous customer service experience is preferred;

·         Organized with attention to detail;

·         Professional attitude and dependable;

·         Extremely organized and detail oriented with strong follow-through skills;

·         Ability to maintain calm under pressure;

·         Proficient with Microsoft Office; and

Salary

Commensurate with experience.

Application

Send resume, cover letter and salary history to HR@gofirstpay.com. Use the following format in the subject line: first name and last name, job title of position you are applying for.

The First Pay Solutions is an equal opportunity employer.