서류접수기간 : 2011.01.06~2011.01.18

ESTsoft Inc.는 ㈜이스트소프트의 미국 현지법인으로서
현재 한국 및 해외 시장에서 꾸준히 인기를 누리고 있는 MMORPG인 카발 온라인의 북미 서비스를 운영하고 있습니다.
앞으로 본격적인 사업 확장에 함께 하실 유능한 인재를 모십니다.

■ 기본정보

– 회사명 : ESTsoft Inc.
– 위치 : Irvine CA 92602
– 업종 : 온라인 게임 퍼블리싱
– 근무 조건 : 정규직
– 경력 사항 : 경력자

■ 업무내용

– CABAL Online 북미서비스의 고객 관리 업무 (1:1 문의 답변, 게임 내 유저와의 소통, 게임 포럼 관리, 공지 사항 작성 및 게시 등)
– 게임 모니터링 업무 (게임 내 패트롤링, 포럼 조사 및 자체 툴 등을 이용하여 게임 내 버그나 부정 사용자 감지)
– 보고 및 협업 업무 (고객 관리 및 게임 모니터링 전반 사항 및 특이사항 보고, 관련 사항 타 팀에 전달)

■ 지원자격

– LA인근 Irvine에 근무 가능하신 분(영주권자 or 시민권자)
– CABAL Online 플레이 경험자
– 영어 능통자
– 타인과의 의사소통(구두/서면 의사소통 모두 포함) 및 협업에 능숙하신 분
– MS 워드, 엑셀 능숙자
– 한국어 능통자(읽기, 쓰기, 듣기) 우대
– 대학 졸업자 우대

■ 복리후생

– 건강보험, 유급휴가 등

■ 접수방법

1월 18일까지 e-mail로 이력서 접수(MS WORD로 작성) – career@estsoftinc.com

ESTsoft Inc., is looking for a Gamemaster.

We have an immediate opening for gamemasters. A Gamemaster is an administrator within a multi-player online service who acts as an organizer, arbitrator, and official in situations regarding the game and its users.
The ideal candidate must be enthusiastic, prompt, communicative, and organized with a positive attitude.

■ Company Overview
ESTsoft Inc., the publisher of CABAL North America (Global), is a U.S. subsidiary of ESTsoft Corp., a global software development and publishing company founded in 1993.
Game business is one of the strongest business sectors among other software sectors such as Internet/PC Software and Business Storage with two game titles CABAL Online and Howling Sword.
CABAL Online is a fast-paced free-to-play MMORPG, featuring a unique combat system, spectacular skills, massive nation wars and a huge amount of content for players to explore.
To-date the CABAL Online has attracted nearly 4 million registrations in the US and Europe, making it one of the most successful free-to-play titles on the market.

■ General Information
– Company: ESTsoft Inc.
– Location: Irvine, CA 92602
– Industries: Online Game Publishing
– Job Type: Full Time Employee
– Career Level: Experienced

■ Job Summary
– Supports CABAL users through Help Desk ticket reply, forum moderation, in-game communication, and posting official notices.
– Monitors game functionality and detects abusive users and thru periodical In-game patrolling and produce relevant reports.

■ Primary Responsibilities
– Strong involvement within the help desk, in-game and forums, to develop and maintain customer/player relations within the CABAL community
– Resolve and respond to players inquires, disputes, and complaints
– Foster trust and goodwill between the players and the company to help develop the community
– Act as a positive role model for players in the game and forums to retain current users and attract new users
– Identify, plan, create, and execute community events to grow players excitement
– Investigate and document issues with regard to bugs, game exploits and other potential issues
– Make sound determinations based on what requires a sense of urgency
– Be an informative resource for the company’s user base
– Work closely with other teams to ensure overall product quality and service
– Report on a daily and weekly basis about game status and daily operations

■ Requirements
– Play experience of CABAL Online
– Experience in the online game industry
– Strong verbal and written communications skills
– Able to communicate effectively and collaboratively
– Fluent in English
– Proficient in MS Word and Excel
– Fluency in Korean (Reading, Speaking/Listening) is a plus
– Bachelor’s degree is a plus

■ Benefits Offered
Health Insurance/ Paid Vacation / And more

■ Submit your resume & cover letter
– E-mail : career@estsoftinc.com

Qualified candidates please send your resume along with the salary history and
requirements in MS Word Format by 18 January 2011

Please note that a comprehensive drug screen and thorough criminal background check will be conducted on individuals considered for hire.
Candidates must be eligible to work in the U.S. Local Corporate only.