Please help us.

When I bought my Hyundai Accent with a 10.99%
interest rate in 2008. 
I didn’t have credit because I didn’t have enough
job history. Now, I have a job and my credit score is
much higher than before so the Alliance Finance Company offered me around 4% to refinance my car,
the Accent. The refinance company said to go to
Prestige Chrysler dealership and have the
car inspected, so my husband and I went to the dealership on sep 28th, 2010.

We tried to purchase a new car also.
We didn’t know yet how much the refinance amount
would be. We told the dealership we would come back after the refinance payments were set up.
We almost left there but we talked with a finance
officer and he said he could check refinancing
the accent.
So we went back to the office.
He found a way to refinance and said why do you
guys pay so much money for the car?
You can save your money,
but this is with your new purchase.
He said if you purchase a new car and put $2000
down payment on your Accent, I can help to
refinance your Accent.

So we took $2000 for the down payment from
our savings account.
(it meant we would have to give up the 3% interest
we would get 8 months from then).

We trusted him without any doubt.
Before we started on the paperwork,
he said he got off work in 40 minutes.
So we were rushed into signing up for everything.
We didn’t want him working extra time for us.
We really thanked him because he was saving us
money. Later, we calculated it wasn’t saving money.
We thought we could cancel the Accent refinance
within 72 hours, because of the “cooling off period”
laws, but we found out this was not refinancing
our car. He was really re-selling us our own car.

The car became a used car sale. We only asked to refinance our car.

So we contacted the office but nobody could help us because he wasn’t there on sep 30th. We contacted
our new credit union to cancel but they said they
hadn’t the paper work.

The next morning on Sep, 31, we stopped to the dealership to cancel the Accent finance and they
said it was all processed and nothing could be done.
They refused it.

The sales manager MR. Bob said he was sorry that
the finance officer should have explained,
but he said he couldn’t do anything.

The finance officer said that was equal
the Accent car balance higher, but new purchase car balance would go down, so you wouldn’t lose
any money, and the finance officer said when you refinance your car, you have to pay some fees.

He talked totally different.

If refinance amount go up, why do people do this?
We didn’t have any problem for paying our cars.

They lied to us again before went to the dealer ship
we checked our old finance bank also.
Nothing had been processed yet.

Our new purchase Jeep included interest rate price was$41,054.16

after adjusted price                              $39,926.88

(The finance officer said that is equal the Accent car balance higher but new purchase car balance go down, you don’t lose any money)

adjusted price go down about              $1,127.28

the Accent car balance was                 $ 11793.55

(included interest rate 10.99%             $13351.24)

the dealership set up  the Accent total  $15,711.20
with 5.99%

         financed                                        $11,793.55

         5.99% finance charge                  $1,917.65

         we gave a down payment            $2,000.00

compare to before                                $2,359.96 lose

adjusted the new jeep price go down  $1,127.28

we still lose our money                         $1,232.68

(even if we pay $358.71x36months    $14,913.56
we would still lose.)

We feel we were rushed into signings a contract that
was not what we were promised (we were real foolish because we trusted him). We were lied to when no said
it was refinancing when it was really something entirely different. It not only didn’t save us money(as he had promised)but cost us more.
We are extremely displeased with the shady way the company does business.