LG Hausys America, Inc.

http://www.lghausys.com

Job Title: Customer Service Representative

Location: Atlanta, GA

Reports to: CRM Director/Supervisor

Objective: LG Hausys America, Inc. a subsidiary of LG Hausys Ltd in South Korea is looking for a Customer Service Representative at our Corporate office in Atlanta, GA. Listed below is a detailed description of the roles and responsibilities for this position. If you feel that you meet the qualifications and are interested please submit your resume.

Resume to: recruitor@lghausys.com

Role Description and Responsibilities:
• Receives customer request or inquires via telephone or email.
• Analyses requests, transactions, adjustments, and records of customers in assigned region(s).
• Provides information requested by customers or reroutes requested information to the proper contact.
• Traces order status in collaboration with the Logistics department.
• Resolves customer inquiries, questions to related orders.
• Receives, documents, and enters orders as requested.
• Serves as a liaison with other departments for proper order completion.
• Coordinates with customers for orders, catalog mailings, samples ordering, and price quotations as required.
• Building and maintain customer relations for general data and order up keeping.
• Obtain knowledge of product line, pricing, delivery schedules, logistical objectives, marketing services and promotions, and miscellaneous data.
• Classify information according to content or purpose
• Use oral or written communication techniques
• Ability to use MS Office programs (i.e. Word, Excel, PowerPoint, etc.)
• Maintain records, reports, or files
• Manager inventories and supplies

Education and Work Experience:
• High School/G.E.D educational level
• One (1) to two (2) years of customer service training and experience are necessary.

Knowledge and Skills:
• Organizational Skills
• Responsible
• Detail Orientated
• Service Orientated
• Great Social and Communication Skills
• Great Oral and Written Communication Skills
• Basic Accounting Skills
• Customer and Personnel Service
• Computer Efficient (Basic MS Office Skills)
• English language
• High level of professionalism in stressful circumstances and/or situations

Salary Range:
-Negotiable/Based on qualification and work experience.